Security matters. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Existing Virgin Media customers will have to pay a fee in order. We would like to show you a description here but the site won’t allow us. . For full instructions on how to return any of our kit, please see here and all instructions should be available there. Upgrading V6 boxes to 360. However, despite my attempt to request for the return kit to be deli. However, I received a text message saying that I did not schedule a return yet. Alternatively, visit virg. Visit Virgin Media to find out more. Keep getting emails from virgin asking me to return old kit. We would like to show you a description here but the site won’t allow us. An Ethernet cable – The. so trying to explain anything to a human is. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Options. The kit was collected and I received email confirmation of the collection. It is important that you read and understand the full terms and. agreement. Equipment remains our property and we charge for anything unreturned. on 28-11-2022 15:15. Up to 3 WiFi Pods if needed. No, you can keep using the same phone you’ve always used. So you won’t need to hop around. richardsch. Your experience matters. . Virgin Media; My Virgin Media; Shop;. Add Sky Cinema. Please look out for the purple envelope in the top right of your scre. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. |. with Virgin Media and Virgin Media Payments. The contract was for 12 months and at the end of the contract I cancelled it. The . Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. . Also you might struggle TV wise. When can - 5311065 - 2. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. My Virgin Media app: Requires compatible Android 7. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. That would be. Make sure to take our kit with you when you move. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Browse Virgin Media Virgin Media Community. As subject. We would like to show you a description here but the site won’t allow us. Available with M50 broadband or faster. Account - Mobile. We would like to show you a description here but the site won’t allow us. All VM Shops in London have been closed (I wrongly thought i coul. by eddie778 • Just joined. No setup fee. 35 minutes ago. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. . How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. Joining in. They have emailed to see someone is in the area and to book a collection date. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. 3) Possibly illegal - as you are selling something you know is not yours to sell. Step 4. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. we never really used the tv box and I throw it away many months ago. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. This includes: The Stream box. We would like to show you a description here but the site won’t allow us. @00johnjohn00 wrote:. The clerk will print the return label and process your return. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). If a customer does not return their equipment within 14 days of their contract end date, they will be subject. Sell them. away the old kit when they come round to do the upgrade. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. It appears that returning kit is. At least 30Mbps download speeds in every room or £100 one-off credit. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. It's an outstanding balance and will just go through the collections process. If you want a hand understanding our services, or how to do certain tasks, you’ve come. My Virgin Media App. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Posted in QuickStart, set up and connections. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media Kit Collection. Joining in. . You have arranged to pick up your equipment on three occasions. The UK’s most popular channels, Catch Up services and built-in apps, in one place. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. . Virgin Media;. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Networking and WiFi. If we decide to do this, we'll let you know. Yup this is another completely broken VM process. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. the enevolope they send is free. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. If you cancel your service, you will need to return your kit to Virgin Media. . Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. On our wavelength In. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Virgin Media Staff Options. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. Returning a Stream Box. Update: Steve the virgin media guy came today and took the router. We would like to show you a description here but the site won’t allow us. Options. . Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Then I for some reason go. uk with required details but have. 28 December 2011 at 1:11PM. Hi, this is really on behalf of my 85 year old dad. When can I - 5311065. You might find a local Collect Plus. I recently signed up for Virgin Broadband. hi. You can, if you prefer, print your. Manage Your Account. 0 or iOS 12 or later mobile or tablet. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. You can order a pre-paid equipment returns packaging through our Return Kit page . Virgin Media;. 1. Sort this out please. QuickStart, set up and connections. Hi As22 👋 thank you for joining the thread. . Step by step guide to installing your Virgin Media broadband and Hub 3. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Sign out . Thank you in. Up to 3 WiFi Pods if needed. If you need any help, please don't hesitate to let us know. c. After that it is up to VM and its contractors to ensure the kit is returned. Networking and WiFi. A power adaptor to plug into the Stream box and a power socket at the wall. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. 5 months ago I was upgraded from Hub 3 to 5. Excludes broadband faults and broadband network outages. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Any returns emails are automated and will contain any equipment that you have registered to. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Hi mikeratkins, thanks for posting and welcome to our community. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. At least 30Mbps download speeds in every room or £100 one-off credit. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. Virgin Media Verified account. Help with a refund for a bereaved account. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Within that letter or email, we’ll also include information about any other changes we’re. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. John-----I do not work for VM. Don’t plug the power cable into a plug socket yet. I am now. We would like to show you a description here but the site won’t allow us. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. My parents recently swapped their Tivo for a V6. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. We use Collect+ services for returning. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Alternatively, contact CollectPlus for help sending your package. In December, VM offered to upgrade to Hub 5, and I accepted it. Labels: My Account; hub 3. That is 56 minutes notice of a possible pick up. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. That’s because while you're with us, you rent your kit, rather than own it. Sign in . Changes to Virgin Media prices 2023. Sign in . They were not required to return it but were asked to recycle it correctly. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. This promotion means you won’t pay the usual setup fee of £35. Within that letter or email, we’ll also include information about any other changes we’re. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. A large Virgin box has been attached to the outside wall my house without my permission. My Virgin Media App. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. If you have any further queries or questions, please let us know. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. If you possess a Virgin Media TV. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. on 31-01-2023 16:46. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. I guess the first lady I talked to misinterpreted it. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I used to live in London and since I had to move home I chose to discontinue my broadband. . The webpage usually list which items need returning, however it doesn't at present. co/recycling for information on how to return or recycle old equipment,together with. We would like to show you a description here but the site won’t allow us. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. I spoke with VM, and they sent me a return kit. however, I have a splitter with 4 connection. 3. 2 hours ago. We would like to show you a description here but the site won’t allow us. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. ’. on 05-03-2022 19:10. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Problem: Returning Hub 4. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. My Virgin Media App. totally mixed up text, email and the human operators - don't understand the English language. Returning. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. We would like to show you a description here but the site won’t allow us. See where this Helpful Answer was posted. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I terminated my Virgin Media service a few weeks ago. 7K subscribers in the VirginMedia community. I. Choose your package. . Although this question has appeared before the answers vary and I need definitive advice. QuickStart, set up and connections. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. So I can help, I will send you an invite into a private,. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Each time promised either it will be collected by. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. We would like to return it but we didn't a return box and now we are unsure what to do with it. I trust the bill will be cancelled when the kit. 34 and that this would be taken by direct debit. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Networking and WiFi. It's at least 7 years old! We would love. Steveiow. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Options. on 11-02-2023 11:36. So why should I not recyle them instead ??? (not a serious question, but I am interes. 554bn, inching up 0. We would like to show you a description here but the site won’t allow us. 12K; 225; 463; Natalie_L. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Existing Virgin Media customers will have to pay a fee in order. but it doesn't work - 5285247. SIM toolkit - Virgin Media Community - 5245119. We would like to show you a description here but the site won’t allow us. And we know our customers, like you, are too. Virgin Fibre Areas only. how to return your old kit. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. That’s why we have a dedicated team to help you with this and answer any other questions you might have. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. is legally binding, which means that we are making promises to each other about the . Frazerdog123. My Virgin Media App. Account - Cable. Virgin Media Forums Agent Carley 0 Kudos Reply. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. The clerk will print the return label and process your return. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Missing components when returning box to Virgin Media. My Virgin Media App. Nobody welcomes a price increase, and we get that. 1. Virgin Phone Switchover. Joining in. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. co. We would like to show you a description here but the site won’t allow us. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. If we need to send you some new equipment or book an engineer. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. 4. Hi Virgin I am returning equipment and I have to put the silver cap. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. I would like to take a look on your behalf. on 26-03-2023 08:51. Alternatively, visit virg. Normally, we ask you to return your kit. Hi, Apparently I'm only being sent a box to return my router. 0 Kudos. we provide and how you are permitted to use those . . Go to solution. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. isn't big enough to take th. If you don't pay that bill then it's just like any other bill from any other company. Switched On Families. Account - Cable. You might also need to change it if your current package isn’t available at your new address. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. And now I'm getting chased up. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. The advantage of this would be less disruption to the property. The advice was to recycle the old hub. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. 3 weeks ago. Back a step. Turn on and get connected. Chatter and. Browse Virgin Media Virgin Media Community. Options. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. O2 shop or local council recycle yard. SpeedWe would like to show you a description here but the site won’t allow us. Tip Set up all of your kit within 12. You’ll then be able to use your same old phone to make. Virgin Media Help - Get help, tips and advice to m. phil55. We would like to show you a description here but the site won’t allow us. Virgin Media Price Guides. If we decide to do this, we’ll let you know. . Tuning in. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. couldn't see where best to post this. Browse Virgin Media Virgin Media. I have not received the return kit I was promised in order to return VM equipment. we never really used the tv box and I throw it away many months ago. The collection date is 29 November. You need to post the equipment back to Virgin Media. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Account - Mobile. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit.